“The most useful and best days training I’ve ever had. Love your style.”
Gary CEO
Sales Training courses facilitate the transfer knowledge which is delivered via a classroom, workshop or online training content.
All sales training courses require Learning Objectives supported by content that matches the learning styles of the audience and should be delivered in a positive learning environment.
There are mainly two different types of training course, the first being product and industry based training, and the second is focused around sales strategy, tactics and skills.
Sales Training Courses are an important part of an organizations Learning & Development Strategy. In most cases training is used to:
1. Onboard new Salespeople in order to help them reach their revenue generation points and subsequent profit generating points faster.
2. Transition existing people into new roles or address under performing behaviour. For companies who are recruiting internally and developing existing employees sales training helps them with skills development and confidence building.
3. Addressing Under performing behaviours. Professional Selling is not taught in schools and universities and many people simply learn by doing. This is good, however, many Sales Managers simply struggle to find the time to coach and mentor Sales Reps hence the need for effective sales training.
Open Sales Courses are typically held in Hotels throughout the country and are Open in the sense that anyone from any business can attend.
This results in around 12-20 attendees from multiple different industries with differing levels of experience which makes it difficult for everyone to meet their learning objectives.
These are often ran by what is known in the Industry as course aggregators who are essentially marketing companies who sell course spaces and then sub contract an Independent Sales Trainer to deliver the course.
This can work for some people however in many cases “ghost” courses are placed on view and these may go ahead but in many cases if the course hasn’t met the numbers requirement then often four or five courses are cancelled and then aggregated into one single course. This can cause problems as attendees have to make last minute travel arrangements causing additional expense and time.
The majority of our open courses are held in the main UK metropolitan areas of London, Manchester and Glasgow in Scotland.
In House Sales Courses are delivered exclusively for one company. This allows the client more control over the event dates, course content & location.
These courses can be tied into monthly or annual sales meetings and are often tied into new sales campaigns or new sales initiatives.
As the client has 100% control over the content it is much easier to introduce customised Work Based Learning content which increases engagement and learning outcomes.
In some cases the client will choose to include marketing and or operations staff in order to get the whole organisation using a common sales language.
In House Sales Courses typically start from £3,000 ($4,550) for a one day course with a minimum 5 people and a maximum of 12. You should expect to pay around £4,500 ($5550) for a two day course.
According to various research
Whilst it’s not possible to know if the Sales Targets were ever achievable it’s certainly true many sales professionals struggle to hit their Sales Targets.
Decision Makers are better prepared than ever before with product information as they are often well through their buying process before they even speak with a Sales Professional. This means more than ever before that Sales Reps need to be Thought Leaders to deliver real value.
Whilst this is very high this indicates more than ever that Marketing needs to be fully aligned with Sales.
Missing performance milestones may be indicative of a lack of coaching from managers as they struggle to juggle busy diaries.
Despite numerous studies confirming this many companies are still using 1 or 2 day Sales Training events which deliver limited results.
If your business is typical over 70% of next years revenue will come from this years customers. Key Account Management is vital to lock in your customers and lock out the competition.
Before starting any Sales Skills Training it’s important you consider which Sales Methodology you choose. This not only impacts the way you sell, it will have a direct impact on many other important factors in your business. How you market and position your product or service, the length of your sales cycle, the profit margins you gain, your terms of engagement, and even the size of the wages and commissions you pay your sales force can all be affected by the Sales Methodology you choose.
A strong Sales Methodology can be almost like a religion. It is a series of common and shared beliefs on selling, which will influence everything from sales recruitment, to sales tactics and strategy. However, if your industry and or market conditions change, converting your Salespeople from one Sales Methodology to another, whilst not impossible, is similar to asking someone to change religion.
For any existing business, a failure to realign their sales force to a different methodology due to changes in the market place can be the difference between thriving and surviving.
Followers and proponents of each of the methodologies can be fiercely defensive and it is worth noting for the record, no ‘one’ methodology is necessarily better than the other. It is much more a case of, horses for courses, and the whole reason these different sales methodologies evolved was because of a need for them.
High end consulting firms such as Bain & Company who use a Consultative Sales Methodology, could not function using a Transactional Sales Methodology, no more than your local cable company, who use Transactional selling, could operate using Solution Selling methodologies.
Once you have chosen a Sales Methodology it’s important to do some form of Training Needs Anaylsis to ensure the Sales Trainer and training content match the problems you are trying to solve and are the best they possibly can be. It’s very easy to lose the attention and engagement of Sales Professionals if the training course content just isn’t relevant for them.
In order for any training to be effective and measurable it’s important to agree in advance the learning objectives and then match them against the participants sales role, sales experience, behaviors, sales skills and the sales techniques the training addresses. Next you should discuss how you will record and measure the learning objectives and the adoption of the new sales skills.
This may involve creating new structures and reporting systems to ensure the Sales Professionals are held accountable to adopting the new selling techniques and sales behaviours. Worst case scenario, you should be prepared to call out Reps and saboteurs who try to derail any changes you make. People do not like change and some sales people may try their best to resist your changes.
The best way to complete a Training Needs Analysis is to use data from your sales system and analyse which parts of the selling process the Sales Professionals are struggling with. In the absence of hard data a good Sales Manager may have defined the selling skills required for success as part of a wider Job Description and you could use this as a starting point.
It’s also possible to ask the Sales Professionals themselves, however, the results will vary depending on where the business is in the sales maturity model. It’s possible that salespeople don’t know what they need and in those cases in our experience they will request Presentation Skills training which in almost every case is simply distraction training. That is training that is nice to have, but not a key requirement and distract from more important topics like Lead Generation.
It’s also possible to benchmark your sales team against best practice which will identify the gaps in terms of sales skills, activities and deliverables missing, and then base the training on the selling skills required to successfully complete those activities or deliverables.
It is possible to deliver generic sales training however this is reliant on an experienced Trainer who can explain the context and nuances to the audience in a way that they can relate to.
You may wish to hire a Sales Training Consultants whose role is to help the business leadership team strategize long term, (typically 3-5 years) on what Learning & Development strategies might be appropriate for the company. This may include developing Strategic Action Plans and ensuring alignment between all the necessary stakeholders in the business.
A good Training Consultant may also recognize any need for a Change Management process prior to starting any Sales Training program. Often a change in sales strategy can mean a complete change in the company culture and this is not a quick fix.
Like every project there are certain steps you can take before and after any training to maximize the return on your investment.
1) Change Management. Consider using Change Management principals to help and support the salespeople through the changes you are planning. This does not mean you will need a full Change program but instead follow the basic principals in a Change Management Plan. Change can be difficult for some people and it’s good practice to support these people through any Change.
2) Match Sales Content with Learning Outcomes. The content must be relevant in order to engage Sales Professionals and fit with their level of knowledge and experience. In addition the Sales Trainer must be able to demonstrate the link between any theory to real world scenarios that the sales people face to keep the Reps engaged. The trainer should also be able to not only role play, but demonstrate new strategies and techniques live to the class.
3) Event based or Impact Training lasting 1 – 2 days will require some form of post course reinforcement. This is best agreed in advance with the Trainer and the Sales Managers. This should include some form of online support from the Sales Trainer at 30, 60 and 90 days.
4) Training Methodology. Sales Courses where possible should be interactive and practical rather than theory based. Additionally using Gamification improves engagement, learning outcomes and the overall learning environment. Where possible the use of Work Based Learning programs focusing on real life sales scenarios provide higher rates of engagement and better learning outcomes.
5) Sales Management. In addition to sales management training, Sales Managers should attend any Sales Training Courses so they know and understand the full context of the training and can help support the Sales Reps after the course with coaching. Sales Managers on a daily basis should focus on how to reinforce the positive new sales behaviours until they become new sales habits.
6) Action Planning. Often salespeople are so busy after 1 or 2 days away from the office that they simply forget to apply any new strategies or tactics. Sales Training should always include new 90 day action plans to help sales people plan and adopt the new strategies and skills they have learned.
7) Internal Challenges & Obstacles. There can often be perceived road blocks within an organization that Reps see as holding them back. Where possible it’s worth discussing these in advance and where possible removing these including those that are perceived by management as “excuses”. In reality this only serves to shine a spotlight on the root causes of any problem.
Sales Training can be highly effective in the correct circumstances, however, we usually find the more time and thought spent planning and preparing for any training the better the results.
In order to avoid the most common common pitfalls and if the sales course is to be successful in delivering the results the business is looking for we recommend checking the following:
1) Executive Level Buy In
Many companies want to send a message to the Salespeople that the training is not a fad or a passing fancy. To deliver the results they are looking for they get sponsorship at Exec level and follow through by having Execs take part in the initial Sales Team training sessions.
This demonstrates to the team that they are serious about the training program. For larger Enterprise organizations this doesn’t mean the CEO need to sit in, but as rough rule of thumb there should be two levels of Management above the salespeople in any training. For the majority of company’s this simply means the Sales Manager and the VP of Sales or Sales Director.
2) New Sales Management Structures
In order for any training to be effective and measurable it’s important to agree in advance the sales behaviours and skills the training addresses and how you will record and measure the learning objectives and the adoption of the learning objectives.
This may involve creating new structures and reporting systems to ensure the salespeople are held accountable to adopting the new skills and behaviours. Worst case scenario you should be prepared to call out Reps and saboteurs who try to derail any changes you make. People do not like change and some salespeople may try their best to resist your changes.
Many organizations have a mix of salespeople in terms of their experience and skill levels and this often creates a dilemma when delivering training as to whether you should you mix the Skill and Experience levels, or create separate programs?
This is dependent on the content and the context as a good Sales Trainer will use the experienced salespeople to reinforce and give real life company examples to the group. This really helps the new Reps and creates a great learning environment.
This however does not necessarily help the experienced Reps learn, so there needs to be enough new or advanced content in the training to keep them engaged. New Sales people are always interested in learning new or advanced content so it is much easier to keep them engaged.
Including Sales Managers in the training course is also important so they understand exactly what the Trainer is recommending to the Reps. That way they can hold them accountable to any agreed actions after the training session.
There are many different topics in Professional Selling and matching the content with the organizations and Sales Professionals needs is essential.
Certain topics will have a degree of commonality between Sales Reps like Social Media or Essential Sales Skills, however, other topics are more specific to an individuals sales role such as Key Account Management Training.
The list below whilst not definitive is a good starting point and is to split between the three main areas of Professional Selling – Finding new opportunities, Klozing new opportunities, and Growing existing clients.
Another good starting point is sales management training as without effective sales leadership the impact of any sales training will be reduced.
Sales Management training is critical for any business that wants consistent and sustainable future growth.
Any sales training program should provide a learning path and benefit and enhance the sales career of the participants. There has to be something in it for the participants and their sales career should be important to them.
| SALES TRAINING COURSE MODULES | SALES COURSE MODULES WITH LEARNING OBJECTIVES |
|---|---|
| Sales Messaging | Learners will be able to create a sales message conveying what they do, who they do it for and what the benefit to the target audience |
| Social Media | Learners will be able to optimize their LinkedIn profile and research and generate new sales leads with pro- active selling strategies |
| Lead Generation | Learners will be able to generate a consistent flow of new sales opportunities |
| Consultative Selling Skills | Learners will know and be able to use the Consultative Sales Process |
| Selling on Value not Price | Learners will be able to uncover and quantify business pains and then demonstrate a clear ROI’s to prospects in relation to our products and services |
| Building Rapport | Learners will be able to identify a prospects DiSC profile and their Primary Sensory Dominance and use these tools to build rapport. |
| Sales Pipeline ManagementLearners will be able to measure and analyze their sales pipeline and create weighted sales forecastsHandling Stalls & ObjectionsLearners will be able to handle customer stalls and objections and use them to continue the sales conversationSales Negotiation SkillsLearners will understand the main components of effective sales negotiation and demonstrate this by creating their own BATNASolution SellingLearners will understand and be able to navigate a complex selling process with multiple decision makers in multiple departmentsKey Account ManagementLearners will understand the Key Account Management Process and start applying this to nominated accountsAdvanced Listening SkillsLearners will be able to demonstrate advanced listening skills using role playControlling the Sales ConversationLearners will be able to control a sales conversation with a questioning funnelPresentation SkillsLearners will be able to create and deliver powerful presentationsAdvanced Questioning SkillsLearners will understand and create questioning funnels based on Root Cause Analysis of business painsTelephone Sales TrainingLearners will be able to research, prepare and execute a telephone call to a cold prospect liveNetworkingLearners will understand the fundamentals of Networking including how to target the right events and generate introductions from a networkRole PlayLearners will be able to demonstrate live any real sales scenario to nurture a sales prospectCross Selling & Up SellingLearners will have a clear understanding of customer satisfaction and be able to create effective sales strategies to increase cross selling and up sellingSelling to the C SuiteLearners will be able to articulate the step by step sales process involved selling to enterprise organizationsHow to Research ProspectsLearners will be able to demonstrate how to research a prospect based on a Perfect Prospect Profile they have createdHow to Qualify ProspectsLearners will be able to demonstrate multiple criteria where a prospect does not fit with the overall growth strategyHow to differentiate ourselvesLearners will be able to demonstrate how to differentiate their products or services via differentiation and not priceCommercial AwarenessLearners will be able to read and understand a company’s balance sheet, profit and loss andAsking for ReferralsLearners will be able to identify the features of a good prospect and how to ask for referralsGoal SettingLearners will be able to use 90 day action plans to improve their productivityStory TellingLearners will be able to create and recite customer stories both pro-actively and re-actively |
There are many different topics in Professional Selling and matching the content with the organizations and Sales Professionals needs is essential.
Certain topics will have a degree of commonality between Sales Reps like Social Media or Essential Sales Skills, however, other topics are more specific to an individuals sales role such as Key Account Management Training.
The list below whilst not definitive is a good starting point and is to split between the three main areas of Professional Selling – Finding new opportunities, Klozing new opportunities, and Growing existing clients.
Another good starting point is sales management training as without effective sales leadership the impact of any sales training will be reduced.
Sales Management training is critical for any business that wants consistent and sustainable future growth.
Any sales training program should provide a learning path and benefit and enhance the sales career of the participants. There has to be something in it for the participants and their sales career should be important to them.
Questioning Techniques Example
1. Open /Closed Questions – Open questions are used to gather further information and closed questions should be used for confirmation.
2. Summary Questions – A summary question is used to confirm you have correctly understood what the prospect has said. This is done by summarizing or paraphrasing the prospects statement and adding a conformation question at the end.
3. Funneling Questions – A funneling question is used to channel the sales conversation towards a particular area or topic.
4. Redirect Questions – Redirect questions are used to control the conversation and keep the prospect from moving forward in the sales process if the Sales person is not yet ready to move forward.
5. Opposing Redirect – An opposing redirect question is answering a question with the opposite response that would be expected by the prospect and turning it into a question.
6. Presumptive Questions – A presumptive question is a question we use that we know/presume the prospect does not know the answer to.
Role two dice with one dice designated the question dice. This means whatever number the dice lands on the Salesperson has to ask that type of question. For example if the dice lands on 2 the Sales Rep must ask a Summary Question.
The second dice relates to the stages of the sales process so if the dice allocated to the Sales Process lands on 1 the Sales Professional would have to ask a Summary Question they would use to Qualify a sales prospect.
To make the exercise more entertaining add a stopwatch so the Reps have to start the question in under 15 seconds. Everyone will fail in the first round which is important as this removes the fear of failure immediately and they the exercise become much more entertaining. It’s not unusual for a whole class to easily complete this in 45 minutes and when repeated over 4-6 weeks it becomes second nature and really easy.
Learning new sales skills and sales techniques are an important part of any training program, however, it’s important that any new sales skills are embedded and not forgotten.
Salespeople, like any human being learn by doing, so it’s critical that part of you planning process includes steps to provide reinforcement, coaching and accountability.
This is where effective sales management is critical. Any improvement in sales performance will be short lived unless newly acquired skills and sales techniques are thoroughly embedded by sales managers.
It’s important to gather feedback and evaluate the quality and outcomes of every training session.
Our own feedback forms give attendees the opportunity to comment on what we believe are the three main areas of every training event:
It’s also important to gather content on the day of your sales training courses as trying to collect content afterwards or digitally can be difficult.
Our goal is to provide a Centre of Excellence for professional training and coaching.
Historically many generic sales courses were targeted at different levels and roles, for example basic selling skills training for beginners and intermediate and advanced for those with more sales experience.
However, clients recognised that if the training content was not generic and tailored to the audience it was possible to mix the skill levels of attendees, which has the added benefit of creating Peer Learning, which is proven to deliver a higher ROI than generic training.
By mixing beginners with more experienced sales professionals each group helps each other. For example, Experienced Reps can provide specific context to sales material, and new salespeople push the training on, as they absorb new concepts faster, because they do not have to unlearn old methods and potentially negative behaviours.
As a whole the majority of people in the sales industry have had no formal sales training and sadly do not see sales as a career choice. Without the necessary skills many salespeople struggle and either continue, or leave the industry. Success and achieving ones full potential in sales, is as much about personal development, as professional development and life skills.
Historically many generic sales courses were targeted at different levels and roles, for example basic selling skills training for beginners and intermediate and advanced for those with more sales experience.
However, clients recognised that if the training content was not generic and tailored to the audience it was possible to mix the skill levels of attendees, which has the added benefit of creating Peer Learning, which is proven to deliver a higher ROI than generic training.
By mixing beginners with more experienced sales professionals each group helps each other. For example, Experienced Reps can provide specific context to sales material, and new salespeople push the training on, as they absorb new concepts faster, because they do not have to unlearn old methods and potentially negative behaviours.
As a whole the majority of people in the sales industry have had no formal sales training and sadly do not see sales as a career choice. Without the necessary skills many salespeople struggle and either continue, or leave the industry. Success and achieving ones full potential in sales, is as much about personal development, as professional development and life skills.
Sales Training costs in the UK vary from free courses online and free workshops, up to £20,000 dependant on many variables, however, the majority of courses available are either one or two day courses, and these typically cost between £1200 and £1500 per person, per day.
We have a selection of courses available from £1200 per per day covering Business Development Training, Negotiation Skills, Customer Relationship Management, LinkedIn Selling, Consultative Selling Skills, Sales Management Training and Key Account Management Training.
“A fantastic learning experience”
Amanda – Account Manager
We are very fortunate to be growing rapidly and have recently opened regional offices in Germany, India and the USA to serve our international clients. In the UK we have three main training centres, however, as you would expect we travel to many of our clients for In-person delivery. Our full range of courses are also available to International clients via our online sales training and enablement portal. Please contact us for further details.
Many open training courses are delivered in and around London. Our own courses are delivered near London Heathrow airport for easy access to Europe, London & the M4 Corridor. Individuals from any organisation can attend and Course prices, dates and availability are available online via our course bookings page.
Serving the north of England the majority of courses are delivered in and around Manchester. Our own courses are delivered near London Heathrow airport for easy access to Europe, London & the M4 Corridor. Individuals from any organisation can attend and Course prices, dates and availability are available online via our course bookings page.
The majority of training courses in Scotland are held in either Edinburgh or Glasgow. Our own courses are delivered in Edinburgh just a short walk from Edinburgh Waverley Train Station in the Historic part of the “Old Town”. Individuals from any organisation can attend and Course prices, dates and availability are available online via our course bookings page.
The majority of training providers will deliver open and inhouse training at a location of your choosing although you will usually have to commit to a minimum of 6 people.
Iain Swanston has spent over 30 years in B2B sales selling, training and leading teams both domestically and internationally. In addition he serves as an Associate at Strathclyde University Business School where he has delivered the sales content for the Masters in Entrepreneurship since 2015.
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